FAQs


TICKETING

Our only official ticketing partner is Ticketek.

Tickets can also be purchased via Ticketek https://premier.ticketek.com.au/Shows/Show.aspx?sh=SYDCOLISEU

Tickets can be purchased via the Get Tickets button on www.sydneycoliseum.com.au

Depending on the individual show and at the discretion of the promoter, West HQ members may get access to pre-sale periods, offers and competitions.

Tickets to shows cannot be bought by redeeming Member Loyalty points

If you are interested in become a member of West HQ you can find more information here: - https://westhq.com.au/membership/

There is a Box Office located at West HQ. The Box Office is located at the Western Entrance and best parking for the box office is the P1 accessible via 33 Railway Street, Rooty Hill or via North Parade.

Link to map (West HQ Precinct map in FAQS folder)

Pre-Sales for Opening night begin 10am, Monday 5th August

General Public Sales for opening night begin 12pm Tuesday 6th August

The best way to stay informed for all ticket sales and upcoming shows is to join our newsletter:

www.sydneycoliseum.com.au

Or become a member of West HQ – https://westhq.com.au/membership/

 

HIRING

From large banquets, to spectacular banquets, opulent cocktail parties and special meetings, the Sydney Coliseum Theatre, West HQ can provide a solution for you.

There is a range of amazing spaces on offer, all catered by West HQ’s signature dining destinations. For more information head to “Plan an Event” (Link)

You can find our interactive maps here

GETTING HERE

By train: We are a 10 minute walk from both Rooty Hill and Mt Druitt Train Stations

By car: West HQ offers 2000 free carparking spaces. We are 5 minutes from the Powers Road M7 Exit

By Bus: The closest bus stops are:

Stop Number 276675, Sherbrooke St

Stop Number 276646, North Parade before Sherbrooke St Rooty Hill RSL

Check TransportNSW for bus timetables

Parking is free and is not time restricted

West HQ offers 2000 free carparking spaces.

Entry to carparks are via North Parade and Railway Street, Rooty Hill

We are located at the West HQ entertainment, dining, health and accommodation destination at 55 Sherbrooke Street Rooty Hill.

Find West HQ on google maps here

GENERAL

Strollers, prams and baby capsules are not permitted into Sydney Coliseum Theatre and we encourage you to leave them at home or in your car if you’re driving to the venue. If you must bring them with you, they will need to be checked into the cloak room before entry to the venue. 

We do not allow customers to bring their own food or beverages into the Sydney Coliseum Theatre, West HQ

The Sydney Coliseum Theatre, West HQ is a 100% smoke free environment.

There is a range of hot and cold bar food available inside the Sydney Coliseum Theatre, plus favourites such as popcorn, Maltesers, Choc Tops and Chips

We encourage you to avoid bringing any large items to the Sydney Coliseum Theatre. Large bags, backpacks or suitcases are not permitted into the theatre. Handbags up to A4 size are permitted but may be inspected as a condition or entry. We will ask you to store these in our cloak room which is a free of charge service. Our cloak room is located just outside the entry point to the theatre. Items presented to the cloaking desk will only be accepted from customers with a valid performance ticket.

Being part of the West HQ, we advertise all our positions on our website located here.

https://westhq.com.au/about/careers/

As we get closer to opening, all positions for our team members that will be employed by us will be advertised on this site.

The Sydney Coliseum Theatre will host live concerts of all musical genres, musicals, contemporary dance, ballet, symphony, comedy and dramatic theatre.

The Sydney Coliseum Theatre will also host corporate events such as conferences, banquets and cocktail parties. The venue will be available to hire and interested parties can enquire at www.sydneycoliseum.com.au

On show nights, West HQ can be a busy precinct. We suggest you plan ahead of time and arrive at least 30 minutes before your show start time. We have a stellar collective of chefs and well-known food brands which call West HQ home, providing something delicious for every taste and occasion, so why not come in a little earlier and beat the crowds? Visit ‘Eat & Drink’ on our website to see our food and beverage offerings.

The safety and security of our customers, visitors and staff is of paramount importance to us. We may undertake security screening upon entry to the venue. Please contact us at www.sydneycoliseum.com.au if you have any questions.

Official opening is Saturday 21 December with performances scheduled from mid December

All customers, irrespective of age, must have a ticket to gain access to the Sydney Coliseum Theatre. The ticket price for Babes-In-Arms will be determined by the Promoter – these are generally classified as a Junior priced ticket otherwise cheapest priced ticket for that performance. The ticketing process will be managed by Ticketek on productions where babies are permitted to sit in their Carer’s lap. Please contact Ticketek before you purchase your tickets to discuss the policy for your specific show.

ACCESSIBILITY

Guide dogs and other registered assistance dogs are welcome. Please contact us prior to booking so we can assist you with best locations to ensure you enjoy the performance.

For more information regarding accessibility or if there are any specialised requirements you wish to discuss us, please contact us on [email protected]

There will be a variety of accessible seating in various areas of the auditorium for each performance. These locations may change from one show to another based on the sightlines and technical requirements for their specific show.

Inside Sydney Coliseum Theatre, each of our three levels inside the theatre, have accessible restrooms featured at the entry way to each of all public restrooms.

Locations within West HQ include, Eat Street, Eat Street Bar, The Sports Bar, The Ambassador Room and Southern Entrance

West HQ has two multiplex carparks. Recommended parking is located in P1 carpark which is best accessed from Railway Street, Rooty Hill. There are 14 designated parking spaces located on the ground floor with stair free access to our brand new main entry foyer, Ticketek box office, Eat Street dining and bars.